Verena Lauffs
Why Am I Talking? Five Habits of Real Listening
Silence, catching the last sentence, and ten minutes a day: five habits that help people say what they came to say.
"You Matter": The Power and Beauty of Follow-Ups
Remembering a colleague’s trip or exam, and asking about it later, builds trust and engagement. How to make follow-ups a daily habit.
Curiosity: The Leadership Edge No One Taught You
A child’s question about the sky points to an overlooked leadership skill. Curious leaders ask the second question, and build trust by doing it.