Latest Science
The research, read for you.
One Person Plus AI Did the Work of Two
At Procter & Gamble, AI also pulled specialists out of their silos. A study from Kenya shows where the gain stops.
Latest ScienceAI Shrank the Inbox. The Meetings Stayed Put.
Given an AI assistant, people changed what they could change alone. Changing how a team works takes the team.
Latest ScienceCoaching Works Best Where Colleagues Pull Together
Good relationships lead managers to coach more, and coaching lifts performance. The lift is largest where people feel little pressure to compete with each other.
Latest ScienceThe AI Boost Went to the Newcomers
An AI assistant helped new customer-service employees most, by passing on what the best colleagues already knew.
Latest ScienceCoaching Makes Work More Meaningful
Employees coached by their manager found more meaning in their work and helped colleagues more often.
Latest ScienceSame Feedback, New Messenger, Better Results
Who gives the feedback can matter as much as what it says. And feedback on development pays off, given time.
Latest ScienceAI Made Consultants 40% Better, With One Catch
On tasks AI handles well, quality jumped. The trick is knowing where that zone ends.
Latest ScienceAI Tutors Work Better When They Give Hints
Students learned more from an AI that nudged them toward the answer than from one that simply handed it over.
Latest ScienceYour Team Coaches the Coach
Coaching works in both directions: engaged employees also get more coaching from their managers.
Latest ScienceSelf-Confidence Keeps Us Thinking When We Use AI
People who trusted their own skills checked AI's work more carefully.
Latest ScienceWith AI, How You Ask Beats What You Know
The people who learned most with AI were the ones who asked good questions and checked the answers.
Keep reading
When “Awesome” Means “Okay”
“Great start!” “Passt.” “Pas mal.” Three ways to praise, three ways to be misunderstood. A tongue-in-cheek dictionary of American, German and French office talk, the research behind it, and seven habits that get your feedback through.
Who Made YOU Better?
Thoughts on one of the most important leadership skills
Why Am I Talking? Five Habits of Real Listening
Silence, catching the last sentence, and ten minutes a day: five habits that help people say what they came to say.
Your Team Is Talking in Circles. Who Is the Problem?
Three capable people, one launch, and a meeting that ends with someone walking out. Make your call, see what it sets in motion, then find out what kind of problem-solver you are.
You Told Her She Isn’t Ready. Now She’s Pulling Away.
A development conversation went badly, and one of your best people has gone quiet. Make your call, see what it sets in motion, then compare your path with our AI and the research.
You Have Feedback for Tom. When Do You Give It?
A colleague complains about one of your best people, and his development conversation is two weeks away. Make your call, see what it sets in motion, then compare your path with our AI and the research.